FAQ

Answers to The Bladino Market's most frequently asked questions

How is The Bladino Market different ?

Unlike most online marketplaces out there, we are customers focused and work hard to serve you with the best deals. We can guarantee you quality products, swift delivery, and lowest prices.

Quality products : All products are selected and tested to ensure they are of quality and value before selling them on our marketplace.

Our 30 days Warranty Service : We offer a warranty period of 30 days on all products listed by our sellers, starting from the day you receive the order (counted from the delivery date shown on the tracking page).
Should your item become faulty or appear to have a defect within this period, please let us know. we'll contact your seller and ask him for a replacement. If it's a refund request and you are eligible fot it, our financial department will refund the money to you and seller will pay the money to us.
Our main goal is to insure that our customers are 100% satisfied.
We are happy when YOU are happy!

Sales

If a sale or promotion ended yesterday, can I get the sale price today?

Unfortunately, once a sale or promotion has ended, the offer is no longer valid. All promotions have a predetermined end date found on their banner advertisements.
If you are unsure when a sale or promotion is ending, contact the friendly Customer Contact Centre as soon as possible.

Shipping & Delivery

Where do you provide shipping to ?

We offer you sellers who ship to all of USA, Canada, Australia, New Zealand, and most of European Union countries such as France, Germany, UK...

When will I receive my order ?

The time frame for delivery will be different depending on where you are located and where the seller is located.
We do our best to offer you sellers with free and fast delivery.
For all Sellers on The Bladino Market, delivery standards ensure delivery is within 7-14 business days. Some products may take longer to be delivered - if this is the case, the delivery timeframe will be detailed on the product listing page.
Bigger and Bulkier items such as furniture, beds and large appliances may take longer, and incur an additional delivery fee - please refer to the product page for delivery information.

How can I track my order ?

Once your order has been dispatched, we will send you an email. You can follow the status of your order using the tracking number provided in this message.

How much does delivery cost ?

Delivery charges are determined by the seller. please refer to the product page for delivery information.

Who should I contact if I have questions or concerns regarding the status of my order?

Please call +1 (754) 816-1537. If phone line is busy due to high call volume, Chat with us or complete the form on the Contact Us page. The Customer Contact Centre business hours are 9am-6pm Monday to Friday and 10am-5pm Saturday and Sunday (AEST). Don't esitate to contact us for any question

If I only placed one order, why am I receiving multiple parcels ?

Purchases are shipped from our sellers, therefore if your order contains items from multiple sellers, they will be shipped to you separately, from different locations.

I’ve received one item, but where’s the rest of my order ?

Items are shipped by the seller, so if your order comprises of items from multiple sellers, each item will arrive separately. Please check the delivery information provided for each item for full details. If you still have concerns please contact our Customer Contact Centre on +1 (754) 816-1537.

Payments

What method of payments are accepted ?

We accept PayPal and all major credit cards as secure payment methods.

How much is shipping ?

We do our best to provide you seller with free shipping. Please refer to the product page for shipping fee information.

How to order ?

1. Go to the item page of the product that you would like to order.
2. Select the quantity of items that you would like to order and click “Buy Now”
3. In the new page, please fill in your information (Email, Name, Shipping address).
4. Click "Continue to payment method" on the next screen
5. Then fill in your credit card information or your paypal account information and click "complete order" to finish the transaction.

Orders Tracking

How can I track my order ?

After we receive the tracking number from the seller, an email will be sent to you within 48 hours from the time of your purchase. If you did not receive it, you can check if it is in the spam/junk folder. There should be a tracking number inside the email together with the courier used to deliver your package, please go to the courier's website and enter the tracking number to track your order. If the email was not sent, you can send us an email at support@bladino.com with your order number/ details, and we will double check your order and send you the tracking number.

When will I receive my order confirmation or tracking email ?

If you do not receive an order confirmation or tracking about your order. Check your spam folder for emails about your order and make sure to add our emails to your safe list. You can also send us an email at support@bladino.com with your order number/ details and we will check for you.

Discounts

How to apply a discount code?

When you use the discount code, you should enter your code in the discount code text box, which is located at the right side of the checkout page. 

If you are placing the order on your mobile phone, the discount box is in the order summary.

You would have to activate the code by pressing the “apply” button next to the discount box after entering the discount code. You will see whether the code is successfully applied after the button is pressed.